Question 1

What is Hospitality Management Program?

Accepted Answer

Get connected to all the knowledge, people, tools and resources to take your hotel operations to the next level! Join us for three days and earn you General Manager Certification – your next step in your development journey as a hotel leader.
Hospitality Management Program is your connection to operational success!
This knowledge-packed program features personalized content based on experience level, market segment and hotel brand, a 45-minute virtual session, hands-on simulations, networking opportunities with fellow hoteliers and your brand leaders and much more!
 
For more details click here.(javascript:void(0))

Question 2

What will I learn?

Accepted Answer

Come prepared to connect, engage and learn because we have tons of knowledge to share with you!
You will be bringing back to your hotel a personalized action plan to put into motion everything you learned during your week with us. In a hands-on, collaborative learning environment we will cover topics like:
 • Revenue generation strategies specific to your hotel
 • Marketing your hotel based on your brand, segment and location
 • Implementing the Wyndham Rewards® program to grow repeat guests and guest satisfaction
 • Successfully managing and/or improving your online reputation
 • Achieving operational efficiencies while maintaining quality and brand standards
 • Cultivating a service-focused culture for increased performance
Most topics have breakouts based on brand, hotel type, market segment and experience level for a personalized learning experience.

Question 3

How much does Hospitality Management Program cost?

Accepted Answer

Standard tuition is billed to your franchisee statement or included as part of your Integration Fee. Your tuition for this certification is dependent upon your Franchise Agreement and your brand's standards. Please refer to your Franchisee Agreement for a list of training fees.

Question 4

How do I register for the Hospitality Management Program? How do I cancel my registration?

Accepted Answer

(For Franchised) To register go to Wyndham Community > Team & Training > Wyndham University > Explore with Wyndham University and search for "Hospitality Management Program"
 
To cancel your registration go to Wyndham Community > Team & Training > Wyndham University > Explore with Wyndham University and search for "Hospitality Management Program" on your Dashboard. In your learning plan you will see the program, click the drop down arrow to the right of the title and click "withdraw."
 
(For Managed) To register go to SuccessMatters > My Learning > Enter My Learning and search for "Hospitality Management Program"
 
To cancel your registration go to SuccessMatters > My Learning > Enter My Learning. In your learning plan you will see the program, click the drop down arrow to the right of the title and click "withdraw."
 
PLEASE NOTE: Cancellations within seven (7) days of your program's start date will incur a $1,500.00 USD cancellation fee and no-shows will incur a $2,150.00 USD no-show fee.

Question 5

Am I responsible for my accommodation and travel?

Accepted Answer

Yes, you are responsible for your own travel arrangements, including airfare, hotel and transportation. Once you register you will receive an email with details about the programme so you can make travel arrangements. It is highly recommended that you stay at the host hotel for the full duration of the programme.

Question 6

How do I prepare to attend the Hospitality Management Program? What do I bring with me?

Accepted Answer

You will receive information about your personalized Prerequisite Assignment (javascript:void(0))after registering. Completing your assignment is the single most important part of preparing and will equip you to participate in a meaningful way and successfully complete the programme.
In addition to completing your assignment, you will also receive information regarding additional materials you should bring with you (passwords, printouts, etc.).

Frequently Asked Questions